Hurricane Harvey Disaster Relief Information

• Texas Prepares (http://www.texasprepares.org): Make a plan, Build a kit. Get informed.
• Texas Department of Insurance: StormLink Resources (http://www.tdi.texas.gov/consumer/storms/index.html)
• Texas Department of State Health Services: Emergency Response (https://www.dshs.state.tx.us/preparedness/e-prep_public.shtm)

Elderly, Persons with Disabilities

• Special Needs registration for disaster evacuation: 2-1-1 Texas (http://www.211texas.org) or dial 2-1-1 or call toll free 1-877-541-7905
• Texas Department of Aging and Disability Services: Register for Evacuation Assistance   (http://www.dads.state.tx.us/hurricane/index.cfm)
• Texas Health and Human Services Commission: Disaster Precautions and Preparedness for Individuals with Brain Injury (https://www.hhsc.state.tx.us/hhsc_projects/abj/Disaster-Precautions.shtml)

Federal Resources

• FEMA: Family Communication Plan for Parents and Kids (http://www.fema.gov/media-library/assets/documents/34330)
• Ready.Gov (http://www.ready.gov)

Persons with Disabilities or Access and Functional Needs

• DisasterAssistance.gov: Persons with Disabilities or Access and Functional Needs    (https://www.disasterassistance.gov/information/disabilities-access-and-functional-needs) Federal online resources, guides and videos to help people with disabilities or access and functional needs learn how to prepare for a disaster.

Older Americans

• DisasterAssistance.gov: Older Americans    (https://www.disasterassistance.gov/information/older-americans) Federal online resources, guides and videos to help seniors learn how to prepare for a disaster.

General Resources

• American Red Cross Disaster Safety Library    (www.redcross.org/prepare/disaster-safety-library) Tools and resources to prepare your home, school and workplace for disasters or emergencies.

Pets

• US Humane Society: Disaster Preparedness  (http://www.humanesociety.org/about/departments/disaster_preparedness.html?credit=web_globalfooter_id93480558) or visit Resources for Texans  (http://www.humanesociety.org/about/state/texas/resources_texas.html?credit=web_globalfooter_id93480558)
• American Society for the Prevention of Cruelty to Animals (ASPCA): Disaster Preparedness  (https://www.aspca.org/pet-care/disaster-preparedness)

**Hurricane Harvey**The Office of the Attorney General has activated the Consumer Emergency Team to receive Consumer complaints relating to the Hurricane Harvey event and any Price Gouging activity that the citizens encounter.Complaints can be made by calling 1-800-621-0508 daily from 7:00 am – 7:00 pm. This number is equipped with voice mail so complaints can be received 24 hrs per day. Complaints can also be made online at consumeremergency@oag.texas.gov

• Attorney General of Texas (OAG): Disaster Scams    (https://www.texasattorneygeneral.gov/cpd/disaster-scams) or call toll free 1-800-252-8011
• Texas Law Help: Disaster Recovery and Relief (http://texaslawhelp.org/issues/disaster-relief)
• State Bar of Texas: Disaster Relief Resources  (https://www.texasbar.com/Content/NavigationMenu/ForThePublic/DisasterReliefResources/default.htm)
• Federal Trade Commission (FTC): Weather Emergencies  (http://www.consumer.ftc.gov/features/feature-0023-weather-emergencies)

• Texas Education Agency (K-12) (http://tea.texas.gov): School closings, enrollment information for displaced students. Call 512-463-9734
• US Department of Education: Federal Student Aid   (https://studentaid.ed.gov/sa/about/announcements/disaster) or call toll free 1-800-433-3243

Evacuation Resources

• Special Needs registration for disaster evacuation: 2-1-1 Texas (http://www.211texas.org) or dial 2-1-1 or call toll free 1-877-541-7905
• Texas Department of Aging and Disability Services: Register for Evacuation Assistance  (http://www.dads.state.tx.us/hurricane/index.cfm)

Post-Disaster Tips, Resources

• Texas Department of State Health Services (DSHS): Emergency Response Tips and Guidelines (http://www.dshs.state.tx.us/preparedness)
• Centers for Disease Control and Prevention: Emergency Preparedness and Response (http://emergency.cdc.gov/disasters/index.asp)
• Federal Trade Commission (FTC): Dealing with Weather Emergencies (https://www.consumer.ftc.gov/features/feature-0023-weather-emergencies)
• Texas A&M AgriLife Extension:
  • After the Disaster-Considerations for Older Adults (https://texashelp.tamu.edu/wp-content/uploads/2016/02/ER029-considerations-for-older-adults.pdf)
  • Disasters & Safety (http://agrilifeextension.tamu.edu/browse/featured-solutions/disasters-safety/)
• Disaster Resources Database (http://texaseden.org/disaster-resources)
• US Environmental Protection Agency (EPA): Emergency Drinking Water Disinfection   (http://water.epa.gov/drink/emerprep/emergencydisinfection.cfm) or call toll free 1-800-426-4791

• Centers for Medicare & Medicaid Services: Emergency Information (https://www.cms.gov/About-CMS/Agency-Information/Emergency/index.html?redirect=/Emergency/02_Hurricanes.asp)
• Texas State Board of Pharmacy (https://www.pharmacy.texas.gov) or call 512-305-8000
• US Department of Health and Human Services: Disasters & Emergencies (www.hhs.gov/disasters)

Mental Health, Substance Abuse

• Texas Department of State Health Services (DSHS): Disaster Behavioral Health (http://www.dshs.state.tx.us/preparedness)
• US Substance Abuse and Mental Health Services Administration: Disaster Distress Helpline   (http://www.samhsa.gov/find-help/disaster-distress-helpline) or call toll free 1-800-985-5990

• Register for FEMA assistance (http://www.disasterassistance.gov/) or call toll free 1-800-621-3362. People with speech or hearing impairment may call toll free TTY 1-800-462-7585. For those who use 711 or Video Relay Service (VRS), call 1-800-621-3362.
• 2-1-1 Texas (http://www.211texas.org) or dial 2-1-1 or call toll free 1-877-541-7905
• American Red Cross: Get Assistance (http://www.redcross.org/find-help) or call toll free 1-866-438-4636
• Texas Apartment Association: Disaster Preparedness and Response (http://www.taa.org/renterinfo/disaster-preparedness/) or call 512-479-6252
• Texas Hotel and Lodging Association   (https://texaslodging.com/lodging) or call 512-474-2996
• U.S. Postal Service Change of Address Form (https://moversguide.usps.com/icoa/home/icoa-main-flow.do?execution=e1s1&_flowId=icoa-main-flow&)

Search for Affordable Apartments

Displaced households seeking affordable, reduced rent housing options may search the following databases that may include properties that observe rent and income limits, and may or may not accept Section 8 Vouchers.

Households are encouraged to contact each property for vacancy and income eligibility information, and to apply for occupancy.

• Texas Department of Housing and Community Affairs: Vacancy Clearinghouse (http://hrc-ic.tdhca.state.tx.us/hrc/VacancyClearinghouseSearch.m) or call toll free 1-800-525-0657
• US Department of Housing and Urban Development (HUD): Affordable Apartment Search  (http://www.hud.gov/apps/section8/step2.cfm?state=TX,Texas)
  • Please direct questions about HUD-subsidized housing to
    • Your local public housing authority (http://portal.hud.gov/hudportal/HUD?src=/program_offices/public_indian_housing/pha/contacts/tx) or
    • Your local HUD office (http://portal.hud.gov/hudportal/HUD?src=/program_offices/field_policy_mgt/localoffices) or
    • Call HUD toll free 1-866-641-8102
• US Department of Agriculture (“USDA”): Multi-Family Housing Rentals (http://rdmfhrentals.sc.egov.usda.gov/RDMFHRentals/select_state.jsp)
• FEMA: Housing Portal (http://asd.fema.gov/inter/hportal/home.htm)

• SNAP Card (food stamps): Call the Lonestar helpdesk toll-free at 1-800-777-7328
• Register for FEMA assistance (http://www.disasterassistance.gov/) or call toll free 1-800-621-3362. People with speech or hearing impairment may call toll free TTY 1-800-462-7585.
• 2-1-1 Texas (http://www.211texas.org) or dial 2-1-1 or call toll free 1-877-541-7905
• American Red Cross: Get Assistance (http://www.redcross.org/find-help) or call toll free 1-866-438-4636
• US Department of Agriculture: Food Assistance for Disaster Relief (http://www.fns.usda.gov/disaster/disaster-assistance) or call toll free 1-800-221-5689
• Women, Infants and Children (WIC) (https://www.dshs.state.tx.us/wichd/) Program or call toll free1-800-942-3678
• Texas Department of Housing and Community Affairs: Help for Texans (http://www.tdhca.state.tx.us/texans.htm) or call toll free 1-800-525-0657 (Look/ask for Emergency & Homeless Services resources.)

Check the list below to find out where to obtain official copies of your lost or damaged documents.

• Bank Checks, ATM/Debit Cards, or Safe Deposit Boxes: Federal Deposit Insurance Corporation (FDIC) Consumer Response Center (https://www.fdic.gov/consumers/consumer/ccc/index.html) or call 877-275-3342
• Birth and death certificates: Texas Department of State Health Services (DSHS) (https://www.dshs.state.tx.us/vs/default.shtm) or call 888-963-7111
• Credit Cards: Contact the issuing institution:
  • American Express (https://online.americanexpress.com/myca/mobl/us/static.do?page=un_lostorstolen) or call 800-992-3404
  • Discover (https://www.discover.com/credit-cards/help-center/) or call 800-347-2683
  • Master Card (https://www.mastercard.us/en-us/consumers/get-support.html) or call 800-627-8372
  • Visa (https://usa.visa.com/support/consumer/lost-stolen-card.html) or call 800-847-2911
• Credit Reports from Equifax, Experian or TransUnion: Annual Credit Reports (www.annualcreditreport.com) or call 877-322-8228
• Fraud alerts or a credit freeze: Texas Office of the Attorney General (OAG) (http://www.texasfightsidtheft.gov/) or call 800-621-0508
• Green Card: US Citizenship and Immigration Services (UCIS) (https://www.uscis.gov/green-card/after-green-card-granted/replace-green-card) or call 800-375-5283
• Insurance Documents: Contact your insurance agent. For insurance company contact information, visit the Texas Department of Insurance (TDI) (https://apps.tdi.state.tx.us/pcci/pcci_search.jsp) or call 800-252-3439
  • For post-disaster insurance tips, visit TDI’s After the Storm page (http://www.tdi.texas.gov/consumer/storms/recoverytips.html) or call 800-252-3439
• Manufactured Housing Statement of Ownership and Location: Texas Department of Housing and Community Affairs (TDHCA) Manufactured Housing Division (https://www.tdhca.state.tx.us/mh/faqs-sol.htm) or call 800-500-7074
• Medical and Prescription Records: Call your own doctor; medical and prescription records are tracked electronically.
• Medicare Cards: Medicare.gov (www.socialsecurity.gov/medicarecard/) or call 800-772-1213
• Military Records: National Archives and Records Administration (http://www.archives.gov/contact/) or call 866-272-6272
• Passport: US Department of State (https://travel.state.gov/content/passports/en/passports/lost-stolen.html) or call 877-487-2778 or TTY 888-874-7793
• Proof of Address/Residency: Texas Department of Public Safety (DPS) (http://dps.texas.gov/Internetforms/FormDetail.aspx?Id=295&FormNumber=DL-5.pdf) or call 512-424-2000
• Real Estate and Property Records (Mortgage Documents, Deeds, etc.):Contact your real estate agent or your county clerk’s office
• Replace a Texas Marriage Record or Certificate: Texas Department of State Health Services (DSHS) Vital Statistics (http://www.dshs.state.tx.us/vs/default.shtm) or call 888-963-7111
• Save water damaged documents: National Archives (http://www.archives.gov/preservation/disaster-response/guidelines.html) or call 866-272-6272
• SNAP Card (Food Stamps): Texas Department of Health and Human Services(HHSC)  (https://www.hhsc.state.tx.us/providers/LoneStar/EBT/EBThowto.html) or call 800-777-7328
• Social Security Card: Social Security Administration (SSA) (https://www.ssa.gov/ssnumber/) or call 800-772-1213
• Tax Returns: Internal Revenue Service (IRS) (https://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1) or call 800-829-1040
• Texas Driver License: Texas Department of Public Safety (TXDPS) (https://www.txdps.state.tx.us/DriverLicense/replace.htm ) or call 512-424-2600
• U.S. Savings Bonds: TreasuryDirect (https://www.treasurydirect.gov/indiv/forms/forms_SavingsBonds.htm) or call 844-284-2676
• Vehicle Titles: Texas Department of Motor Vehicles (TXDMV) (http://txdmv.gov/motorists/buying-or-selling-a-vehicle/get-a-copy-of-your-title) or call 888-368-4689

• American Red Cross: Register/Search Safe and Well (http://www.redcross.org/find-help/contact-family/register-safe-listing) or call toll free 1-877-568-3317
• Missing Persons Registry call toll free 1-877-568-3317
• National Center for Missing and Exploited Children (http://www.missingkids.com/home) or call toll free 1-800-843-5678
• Next of Kin Registry (http://www.nokr.org/nok/restricted/home.htm)

• Texas Department of Transportation: Road Conditions and Closures (http://www.txdot.gov/inside-txdot/division/traffic/safety/weather/hurricane.html) or call toll free 1-800-452-9292
• Drive Texas: Statewide Highway Conditions (http://drivetexas.org/#/7/32.340/-99.500) or call toll free 1-800-452-9292

• Pets911 (http://www.pets911.com/) or call 480-344-7760
• PetFinder (https://www.petfinder.com/)
• Texas Animal Health Commission: Emergency Management & Response (http://www.tahc.texas.gov/emergency/) or call toll free 1-800-550-8242
• American Society for the Prevention of Cruelty to Animals (ASPCA): Find a Lost Pet (https://www.aspca.org/pet-care/finding-lost-pet) or call toll free 1-888-666-2279

**Hurricane Harvey**To get help filing a personal insurance claim, call the Texas Department of Insurance’s Consumer Help Line: 800-252-3439 (Note: this is not an emergency number).Texas Resources

• Texas Department of Housing and Community Affairs: Help for Texans (http://www.tdhca.state.tx.us/texans.htm) or call toll free 1-800-525-0657 for home repair resources.
• Texas Department of Insurance: Frequently Asked Questions about Disaster Recovery (http://www.helpinsure.com/home/condisasterfaq.html) or call toll-free 1-800-252-3439.
• Texas Department of Emergency Management Post-Disaster Home Repair Guidelines (txdps.state.tx.us/dem/disaster/postdisasterguide.htm)

Federal Resources

• U.S. Small Business Administration: Disaster Loans (https://www.sba.gov/category/navigation-structure/loans-grants/small-business-loans/disaster-loans) or call toll free 1-800-827-5722
• Register for FEMA assistance (http://www.disasterassistance.gov/) or call toll free 1-800-621-3362. People with speech or hearing impairment may call toll free TTY 1-800-462-7585.
• FEMA Inspection Process (https://www.fema.gov/faq-details/FEMA-Individual-Assistance-inspection-process-1370032116957/Inspection,Process)
• Federal Trade Commission: Dealing with Weather Emergencies (http://www.consumer.ftc.gov/features/feature-0023-weather-emergencies)

• Texas Comptroller of Public Accounts (CPA):
  • Disaster Relief Resources (https://www.comptroller.texas.gov/economy/local/disaster-relief/) or call toll free 1-800-252-5555
  • Disaster Relief Frequently Asked Questions (https://www.comptroller.texas.gov/taxes/faqs/disaster.php)

• Internal Revenue Service (IRS):
  • Disaster Assistance and Emergency Relief for Individuals and Businesses (https://www.irs.gov/Businesses/Small-Businesses-&-Self-Employed/Disaster-Assistance-and-Emergency-Relief-for-Individuals-and-Businesses-1).
  • Find Texas IRS Offices (https://www.irs.gov/uac/Contact-My-Local-Office-in-Texas)

Donate your time, money, products, services or skills

• American Red Cross: Ways to Help (http://www.redcross.org/support) or call toll free 1-800-733-2767
• Salvation Army, Texas Division: Ways You Can Help (http://www.salvationarmytexas.org)
• Office of the Governor: Texas Disaster Relief Fund (https://txapps.texas.gov/tolapp/disasterfund/home.do) or call toll free 1-866-463-7982
• United Ways of Texas: Volunteer (http://www.unitedway.org/get-involved/volunteer) or call 512-651-1149

Contracting Opportunities

• FEMA Contracting Opportunities: Register at Federal System for Award Management (SAM) (https://www.sam.gov/index.html/#content)
• View current contracting opportunities for which all federal agencies are accepting bids, visit the Federal Business Opportunities (https://www.fbo.gov/?s=opportunity&mode=list&tab=list)